Privacy Policy

1. General Information

At PONAP s.r.o., registered in the Commercial Register maintained by the Regional Court in Brno under file number C 56281, with its registered office at Lanžhotská 3631/30, 690 02 Břeclav, Czech Republic, Company Identification Number (IČO): 27746992, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other international data protection laws, including the California Consumer Privacy Act (CCPA) for customers in the United States.

By using our website and services, you agree to the processing of your personal data as described in this policy.  

2. What Data Do We Collect?

We collect only the necessary personal data to provide our services efficiently and securely. This includes:  

• Identification data (name, company name, VAT ID if applicable)
• Contact information (e-mail address, phone number, shipping and billing address)
• Order details (purchased products, transaction history)
• Payment data (we do not store credit card details—payments are processed securely through third-party payment providers)
• Website usage data (cookies, IP address, browser type)

3. How Do We Use Your Data?

We process your personal data for the following purposes:  

• Order processing and delivery (fulfillment of our contractual obligations)
• Customer support and communication (handling inquiries, complaints, and requests)
• Marketing communication (sending promotions and updates, only with your consent)
• Compliance with legal obligations (accounting, tax regulations, fraud prevention)

We do not sell, rent, or share your personal data with third parties for marketing purposes.  

4. Legal Basis for Processing Data

We process your personal data based on:  

✔ Contractual necessity (to fulfill your orders)  
✔ Legitimate interest (to improve our services and provide customer support)  
✔ Legal compliance (to meet tax and regulatory obligations)  
✔ Consent (for marketing emails—can be withdrawn anytime)  

5. How Do We Store and Protect Your Data?

Your personal data is stored securely on our servers and is protected against unauthorized access, misuse, or loss. We implement:  

🔒 Encryption and secure connections (SSL)  
🔒 Restricted access to personal data (only authorized personnel can access it)
🔒 Regular security updates and monitoring

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.  

6. Your Rights Under GDPR and International Laws

As a customer, you have the right to:  

✅ Access your data – Request a copy of your personal information
✅ Correct your data – Update any inaccurate or incomplete details
✅ Request deletion – Ask us to erase your personal data, subject to legal requirements
✅ Withdraw consent – Opt-out of marketing emails anytime
✅ Object to processing – Restrict or object to how we use your data
✅ Data portability – Receive your data in a structured format

To exercise your rights, please contact us at eshop@ponap.cz.  

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.  

For more details, see our Cookie Policy.  

8. Third-Party Services

We use trusted third-party providers for payment processing (Comgate), logistics (PPL, DHL), and analytics. These providers process your data in compliance with applicable privacy regulations.  

9. Updates to This Privacy Policy

We may update this policy as needed to reflect changes in legal requirements or business practices. We recommend reviewing it periodically.  

10. Contact Information

If you have any questions about this Privacy Policy or your data rights, please contact us:  

📧 Email: eshop@ponap.cz  
📍 Address: Lanžhotská 3631/30, Břeclav, Czech Republic