Terms and Conditions

1. General Information 

The seller (supplier) is PONAP s.r.o., registered at Lanžhotská 3631/30, 690 02 Břeclav, Czech Republic.  

Company ID: 277 46 992  
VAT ID: CZ 277 46 992

Contact Information

For inquiries or assistance, please contact us:  
📞 Phone: +420 777 888 278
📧 Email: eshop@ponap.cz  
📍 Address for surgical simulators: Tř. 1. Máje 504/7, Břeclav, Czech Republic  

2. Ordering Process

Customers can place orders via our online store. Upon placing an order, the customer will receive an **order confirmation** by email, including a summary of the purchased items, total price, and payment details.  

Payment Terms

We offer two secure payment methods:  

• Bank Transfer – Orders will be processed once the payment is received.  
• Online Payment via Comgate – Immediate processing through credit/debit cards, Apple Pay, Google Pay, and other supported payment methods.  

All orders require payment in advance. The order will be shipped only after the payment has been confirmed.  

3. Shipping and Delivery 

We ship worldwide using trusted carriers:  

• PPL for deliveries within the European Union
• DHL for deliveries outside the EU 

Shipping Time 

• Most items are in stock and are dispatched within 3 business days.
• If an item is out of stock, we will contact the customer to agree on a delivery timeline.

Shipping Costs

Shipping costs vary by destination and range from €4.20 to €142.00. The final shipping cost will be calculated at checkout.  

4. Order Cancellation

Cancellation by the Customer

Customers can cancel their order before it has been dispatched:  
📞 By phone: +420 777 888 278
📧 By email: eshop@ponap.cz  

Cancellation by the Seller

We reserve the right to cancel an order or part of it in the following cases:  

• The product is no longer in production.
• The price has significantly changed due to supplier adjustments.
• The customer fails to make a payment and does not respond to communication.  

If such a situation occurs, we will contact the customer to discuss an alternative solution or cancel the affected item(s).  

5. Returns and Refunds 

If you wish to return an item, please contact us within 14 days of receiving your order. Returns are accepted under the following conditions:  

• The item must be unused and in its original packaging.
• The customer is responsible for return shipping costs.
• Once the returned item is received and inspected, a refund will be issued within 14 days.  

6. Warranty and Complaints 

We stand behind the quality of our products. If you receive a defective or incorrect item, please contact us within 7 days of delivery to arrange a replacement or refund.  

For warranty claims, please provide:  
📷 Photos of the product issue  
📦 Order details (invoice or confirmation email)  

7. Privacy Policy

We respect your privacy and protect your personal data in accordance with GDPR regulations. Your information is used solely for order processing and customer communication and will not be shared with third parties without consent.  

These Terms and Conditions are effective as of February 20, 2025 and apply to all purchases made through our e-shop.  

For any questions, feel free to contact us. We are happy to assist you!